Privacy Policy

Privacy Policy – ​​AuréaVue

This Privacy Policy describes how AuréaVue (the “Site”, “we”, “us”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on aureavue.com (the “Site”), or when you communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean the user of the Services, whether a customer, site visitor, or any other individual whose information we have collected in accordance with this Policy.

By accessing or using our Services, you agree to the collection, use and disclosure of your information as described in this Policy.
If you do not agree to this Privacy Policy, please do not use or access our Services.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.
We will post any revised version on the Site, update the “Last Updated” notice, and take any action required by applicable law.

How we collect and use your personal information

Types of personal information collected

Depending on your interaction with our Site and Services, we may collect the following categories of personal information:

Information provided directly by you

  • Basic contact information: name, address, telephone number, email.

  • Order information: name, billing and shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security questions.

  • Browsing information: items viewed, added to cart or wish list.

  • Customer support information: content of messages or requests you send to us.

Certain features require you to provide this information. Refusing to provide this information may limit your access to certain Services.

Information collected automatically via cookies and similar technologies

We automatically collect certain information regarding your interaction with the Site (“Usage Data”), such as:

  • device and browser information,

  • IP address,

  • network connection information,

  • data relating to your actions on the Site.

This is made possible by cookies , pixels and similar technologies.

Information obtained from third parties

We may also obtain information about you from third parties, including:

  • Shopify , which hosts our online store,

  • our payment providers (banking information, cards, billing addresses),

  • our advertising or tracking partners (via cookies, web beacons, SDKs, third-party libraries).

Any information obtained from third parties is treated in accordance with this Policy.

Use of your personal information

We use your information to:

  • To provide our Services : payment processing, order fulfillment, account management, deliveries, returns, exchanges, product notifications and reviews.

  • Marketing and advertising : sending commercial communications (e-mail, SMS, mail), displaying personalized advertisements on our Site and elsewhere.

  • Security and fraud prevention : detecting fraudulent or malicious activities, protecting our Services and our users.

  • Communication with you : customer support, business relationship management, improvement of our Services.

Regarding cookies used via Shopify, see: https://www.shopify.com/legal/cookies .

You can configure your browser to refuse cookies. However, this may degrade your user experience and some features may no longer function properly.

Disclosure of your personal information

In some cases, we may share your information with third parties, for example:

  • with our service providers (hosting, payment, shipping, storage, customer support, data analysis),

  • with Shopify and our marketing partners,

  • when you consent (social network widgets, external integrations),

  • within our group or subsidiaries,

  • in the context of a commercial transaction (merger, acquisition, liquidation),

  • to comply with a legal obligation or protect our rights.

Over the past 12 months, we have shared the following categories:

  • Identifiers (contact details, account information),

  • Commercial information (orders, navigation, support),

  • Online Activities (Usage Data).

User Generated Content

If you post reviews or other generated content on the Site, that information becomes public .
We do not control the use made of it by third parties and are not responsible for its confidentiality or security.

Third-Party Sites and Services

Our Site may contain links to third-party platforms. We are not responsible for their privacy policies.
We recommend that you read their terms carefully before providing your data.

Children's Data

Our Services are not intended for children . We do not knowingly collect personal data from minors.
If you are a parent/guardian and notice that your child has provided us with data, please contact us to request its deletion.

Data Security and Retention

We implement appropriate security measures but no system is completely secure .
Information transmitted may not be secure during transit. We recommend that you do not communicate sensitive data through unsecured channels.

Your data is retained for as long as necessary to provide our Services, comply with our legal obligations and resolve any disputes.

Contact

For any questions regarding this Privacy Policy, or to exercise your rights (access, rectification, deletion, opposition), you can write to us at:
📧 contact@aureavue.com